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FIREFOX 88.0.1

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

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My copy is totally unresponsive. I am getting error "Gah! your tab has crashed". I have tried everything I could on the net but to no avail. Urgent help requested. I am hopelessly dependent on Firefox and can't think of using another browser.

Attached screenshots

All Replies (4)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Helpful?

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Thanks Seburo for your reply. But entering about:crashes produces an almost blank page with just a message "No crash reports have been submitted." So, I couldn't proceed any further.

Thanks to FredMcD also. I have to enter troubleshoot mode by holding down shift and double clicking on Firefox icon. The problem is present in this mode also.

Helpful?

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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