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The text dosn't show up on some sites! +image

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  • 1 has this problem
  • 11 views
  • Last reply by F3RYX

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This problem appeared today! on PC, not all sites but in a couple of the sites, the text won't show or only some of the texts show.

I disabled my add-ons and cleared all the data(history, cache, and everything) even uninstalled and reinstalled the browser multiple times. I got a good antivirus too and there's no problem there. I can Ctrl+A the page and the text just isn't there(like the picture) or it's just a very small blank space(the links in the text are clickable in the small blank space) I tried the Hardware Acceleration method, the windows clear text method, and the text color method too. zooming in or out makes no difference. most sites have no problem or they're missing a very small amount of text on certain pages not the whole site. all of these sites work perfectly fine in chrome and opera.

is this a problem with a new update or something?


here's an image, all the places I highlighted with red, used to have texts!

Attached screenshots

Chosen solution

I can't access that page, but is the same problem appearing on public pages on that site?

I suspect a font problem, so I poked around on a different page of the site. Comparing your screenshot, it seems that the bolded header text is okay, and the plain text is messed up.

When I check the site's standard fonts, I see:

font: 400 14px/20px "Helvetica Neue",Helvetica,Arial,sans-serif

My system uses Arial because I don't have those other two installed, so my suspicion is that you do have one of the other two installed, and Firefox is failing to render it correctly.

The usual problem users see with "Helvetica Neue" is letters that appear as outlines instead of solid, so maybe the problem is with a Helvetica font??

As an experiment, you could try this:

Open Firefox's Style Editor panel by pressing Shift+F7 or you can access it by calling up the Dev Tools panel (Ctrl+Shift+i) and then clicking Style Editor along the top bar.

In the Style Editor, click the large + button above the left column. This will open up a new sheet where you can paste some style code, which will be:

body, div, span { font-family: Arial, sans-serif !important; }

That should in theory override Helvetica Neue and Helvetica and make the page use Arial. Any difference?

If it works, that tells us a lot. Obviously you don't want to spend your days doing that, so you may need to consider removing a problem font, or using an add-on to bypass it by injecting style changes into every page you load automatically.

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Chosen Solution

I can't access that page, but is the same problem appearing on public pages on that site?

I suspect a font problem, so I poked around on a different page of the site. Comparing your screenshot, it seems that the bolded header text is okay, and the plain text is messed up.

When I check the site's standard fonts, I see:

font: 400 14px/20px "Helvetica Neue",Helvetica,Arial,sans-serif

My system uses Arial because I don't have those other two installed, so my suspicion is that you do have one of the other two installed, and Firefox is failing to render it correctly.

The usual problem users see with "Helvetica Neue" is letters that appear as outlines instead of solid, so maybe the problem is with a Helvetica font??

As an experiment, you could try this:

Open Firefox's Style Editor panel by pressing Shift+F7 or you can access it by calling up the Dev Tools panel (Ctrl+Shift+i) and then clicking Style Editor along the top bar.

In the Style Editor, click the large + button above the left column. This will open up a new sheet where you can paste some style code, which will be:

body, div, span { font-family: Arial, sans-serif !important; }

That should in theory override Helvetica Neue and Helvetica and make the page use Arial. Any difference?

If it works, that tells us a lot. Obviously you don't want to spend your days doing that, so you may need to consider removing a problem font, or using an add-on to bypass it by injecting style changes into every page you load automatically.

Modified by jscher2000

Helpful?

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jscher2000 said

I can't access that page, but is the same problem appearing on public pages on that site? I suspect a font problem, so I poked around on a different page of the site. Comparing your screenshot, it seems that the bolded header text is okay, and the plain text is messed up. When I check the site's standard fonts, I see: font: 400 14px/20px "Helvetica Neue",Helvetica,Arial,sans-serif My system uses Arial because I don't have those other two installed, so my suspicion is that you do have one of the other two installed, and Firefox is failing to render it correctly. The usual problem users see with "Helvetica Neue" is letters that appear as outlines instead of solid, so maybe the problem is with a Helvetica font?? As an experiment, you could try this: Open Firefox's Style Editor panel by pressing Shift+F7 or you can access it by calling up the Dev Tools panel (Ctrl+Shift+i) and then clicking Style Editor along the top bar. In the Style Editor, click the large + button above the left column. This will open up a new sheet where you can paste some style code, which will be: body, div, span { font-family: Arial, sans-serif !important; } That should in theory override Helvetica Neue and Helvetica and make the page use Arial. Any difference? If it works, that tells us a lot. Obviously you don't want to spend your days doing that, so you may need to consider removing a problem font, or using an add-on to bypass it by injecting style changes into every page you load automatically.

Thank you, I deleted the "Helvetica" fonts from my windows and started the Firefox again and it was all fixed!

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