Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

Fresh install of Firefox crashes on start-up (Kubuntu)

robryd replied
robryd

Hello,

As of today, Firefox crashes on start-up systematically. I am running Kubuntu 20.04. I have removed and re-installed Firefox, updated my system and rebooted, to no avail.

Firefox also crashes immediately in safe mode.

Here are the contents of the latest crash report:

crash.main.3 1615543458 0e088671-1749-7b47-eaa8-c46234fbf35c {"AdapterDeviceID":"0x3e92","AdapterDriverVendor":"mesa/iris","AdapterDriverVersion":"20.2.6.0","AdapterVendorID":"0x8086","AvailablePageFile":"33430781952","AvailablePhysicalMemory":"10081841152","AvailableSwapMemory":"33946071040","AvailableVirtualMemory":"13101850624","BuildID":"20210222142601","CrashTime":"1615543458","DesktopEnvironment":"kde","InstallTime":"1615543396","IsWayland":"0","IsWaylandDRM":"0","MinidumpSha256Hash":"859ed3f7b490dceb443f3ab7a9ae2da54b1a5aadfb5c5be3549b136f0fb1c07d","MozCrashReason":"OOB","Notes":"FP(D00-L1000-W00000000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8dWR? WR- OMTP? OMTP+4 ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"61","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7ff5ca805000","code_id":"b4d9c9cd4cb726828738a3d5100288519e263562","debug_file":"libxul.so","debug_id":"CDC9D9B4B74C82268738A3D5100288510","end_addr":"0x7ff5d2b61000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7ff5d0295c5b","module_index":0,"trust":"context"},{"ip":"0x7ff5cf691cce","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1615543457","ThreadIdNameMapping":"5263:\"IPC I/O Parent\",5264:\"Timer\",5265:\"Netlink Monitor\",5266:\"Socket Thread\",5267:\"Permission\",5268:\"JS Watchdog\",5270:\"JS Helper\",5269:\"JS Helper\",5271:\"JS Helper\",5272:\"JS Helper\",5273:\"JS Helper\",5275:\"JS Helper\",5276:\"JS Helper\",5274:\"JS Helper\",5283:\"SoftwareVsyncThread\",5284:\"Compositor\",","TotalPageFile":"50527924224","TotalPhysicalMemory":"16581853184","UptimeTS":".4716963","Vendor":"Mozilla","Version":"86.0"}

Any help would be much appreciated!

Hello, As of today, Firefox crashes on start-up systematically. I am running Kubuntu 20.04. I have removed and re-installed Firefox, updated my system and rebooted, to no avail. Firefox also crashes immediately in safe mode. Here are the contents of the latest crash report: crash.main.3 1615543458 0e088671-1749-7b47-eaa8-c46234fbf35c {"AdapterDeviceID":"0x3e92","AdapterDriverVendor":"mesa/iris","AdapterDriverVersion":"20.2.6.0","AdapterVendorID":"0x8086","AvailablePageFile":"33430781952","AvailablePhysicalMemory":"10081841152","AvailableSwapMemory":"33946071040","AvailableVirtualMemory":"13101850624","BuildID":"20210222142601","CrashTime":"1615543458","DesktopEnvironment":"kde","InstallTime":"1615543396","IsWayland":"0","IsWaylandDRM":"0","MinidumpSha256Hash":"859ed3f7b490dceb443f3ab7a9ae2da54b1a5aadfb5c5be3549b136f0fb1c07d","MozCrashReason":"OOB","Notes":"FP(D00-L1000-W00000000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8dWR? WR- OMTP? OMTP+4 ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"61","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7ff5ca805000","code_id":"b4d9c9cd4cb726828738a3d5100288519e263562","debug_file":"libxul.so","debug_id":"CDC9D9B4B74C82268738A3D5100288510","end_addr":"0x7ff5d2b61000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7ff5d0295c5b","module_index":0,"trust":"context"},{"ip":"0x7ff5cf691cce","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1615543457","ThreadIdNameMapping":"5263:\"IPC I/O Parent\",5264:\"Timer\",5265:\"Netlink Monitor\",5266:\"Socket Thread\",5267:\"Permission\",5268:\"JS Watchdog\",5270:\"JS Helper\",5269:\"JS Helper\",5271:\"JS Helper\",5272:\"JS Helper\",5273:\"JS Helper\",5275:\"JS Helper\",5276:\"JS Helper\",5274:\"JS Helper\",5283:\"SoftwareVsyncThread\",5284:\"Compositor\",","TotalPageFile":"50527924224","TotalPhysicalMemory":"16581853184","UptimeTS":".4716963","Vendor":"Mozilla","Version":"86.0"} Any help would be much appreciated!

All Replies (2)

Chosen Solution

Try to update/install Firefox 86.0.1 as that has a fix for a common crash with QCMS (Quick Color Management System).

You can find the full version of the current Firefox release (86.0.1) in all languages and all operating systems here:

Many thanks cor-el, that worked!