Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unstable connection

  • 2 replies
  • 2 have this problem
  • 103 views
  • Last reply by davidgmo.nz

recently installed Mozilla VPN on my Ipad - version 12.4.9. Installation seemed to run fine. However in trying to use it after about 6 seconds it comes up with the message - "Unstable - check connection". After a while it then says "No signal - check connection". I am in New Zealand and have fibre wifi and no trouble on normal wifi. As it stands it is unusable so would appreciate suggestions.

Many thanks

David

recently installed Mozilla VPN on my Ipad - version 12.4.9. Installation seemed to run fine. However in trying to use it after about 6 seconds it comes up with the message - "Unstable - check connection". After a while it then says "No signal - check connection". I am in New Zealand and have fibre wifi and no trouble on normal wifi. As it stands it is unusable so would appreciate suggestions. Many thanks David

Chosen solution

Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.


Let us know if that helps.

Read this answer in context 👍 0

All Replies (2)

Chosen Solution

Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.


Let us know if that helps.

Many thanks, looks like it is now working just fine.

David