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Unstable connection

  • 2 replies
  • 2 have this problem
  • 98 views
  • Last reply by davidgmo.nz

davidgmo.nz
davidgmo.nz

recently installed Mozilla VPN on my Ipad - version 12.4.9. Installation seemed to run fine. However in trying to use it after about 6 seconds it comes up with the message - "Unstable - check connection". After a while it then says "No signal - check connection". I am in New Zealand and have fibre wifi and no trouble on normal wifi. As it stands it is unusable so would appreciate suggestions.

Many thanks

David

recently installed Mozilla VPN on my Ipad - version 12.4.9. Installation seemed to run fine. However in trying to use it after about 6 seconds it comes up with the message - "Unstable - check connection". After a while it then says "No signal - check connection". I am in New Zealand and have fibre wifi and no trouble on normal wifi. As it stands it is unusable so would appreciate suggestions. Many thanks David

Chosen solution

Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.


Let us know if that helps.

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All Replies (2)

JC
JC

Chosen Solution

Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.


Let us know if that helps.

davidgmo.nz
davidgmo.nz Question owner

Many thanks, looks like it is now working just fine.

David