Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

There is no ad-blocker. But Firefox says there is.

  • 4 replies
  • 2 have this problem
  • 738 views
  • Last reply by pojoho7699

more options

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

Chosen solution

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

more options

That did the trick. Thank you so much for your time. Have a super week.

more options

I'm trying to watch a tv programme on UK Channel 4 Catch-up and am prevented until I turn off ad blocking. I tried turning off Enhanced Tracking Protection and it made no difference. I just want to whitelist Channel 4's URL to unblock for this site only. Can't find how do I do it - I've been struggling unsuccessfully for 2 days with this.

more options

There is a manager exceptions option in protection settings.