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my youtube account doesn't sign me into my account correctly anymore since the "picture in picture" button was upgrade recently from blue to white

  • 11 replies
  • 2 have this problem
  • 10 views
  • Last reply by jonzn4SUSE

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FireFox broke my youtube (utube) account when you updated the picture in picture (p.i.p.) from the BLUE p.i.p. button that came out from the right side of the utube vids.

  • NOW with the new upgraded "white" p.i.p. button, I login to utube and the loaded utube page don't log me into my account, I have to keep reloading the page 10 times or more just to get my subscription list to load on the left side, but my notification bell in the top right hand corner won't load the new videos and it reads "SIGN IN" even though I'm signed in, and the channels I subscribe to NOW HAS a subscribe button even though I'm subscribed already!!! CRAZY!!!
  • Why does it not log me into all the features on the page?

And why won't it detect I'm ALREADY logged in and load all my normal features?

      • IS FIREFOX AWARE OF THIS PROBLEM AND GOING TO FIX IT or do I need to use another browser forever to view utube?

Any Ideas??? Thanks my friends!!! Much Love!

Attached screenshots

All Replies (11)

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I guess you are using Windows. There has been something going on in Win7 for me the pass few days, but my daily driver is Linux and not seeing the issue.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

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If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

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Thanks for all info... that was a bit of work, but still the same issues in Win 7, but works fine in Linux. Interesting...

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From Linux...

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Guess I'll have to try it in Win 10. ;-))

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Same issue in Win 10. Very interesting...

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I'm fine now running 84.0b7 (64-bit) on Win 7 Let me check my other laptop running Win 10.

Modified by jonzn4SUSE

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Win 10 running 83.0 (64-bit) still have the same issues.

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my youtube account page loads correctly now, after update to Firefox version 83.0 Win 64bit on 12-21-2020 hopefully it will stay "fixed' THANKS!!!

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Lets see if it comes back for you. I'm still having issues in Win 7 and 10 and running 84 and 85.

Modified by jonzn4SUSE

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