Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox with YouTube Premium

  • No replies
  • 1 has this problem
  • 1 view
more options

I'm a YouTube Premium user, who only joined recently. Since then, I faced a lot of weird situation in YouTube. Examples are: 1. Not able to scroll after a couple of pages. It just freezes. 2. Not able to watch most of the live. It went frozen within seconds. 3. Sometimes, I can't even put in Comments. It prompted "Return Error", or sth like that.

These all only happen with my Premium user account. However, when I go to use another Google account, which isn't a YouTube Premium, all these issues are gone.

Moreover, I've already tried a few solutions found in the web, but unfortunately, none worked: 1. Delete all historical data. 2. Disable Hardware Acceleration from the Options page. 3. Disable all Add-ons. 4. Reinstall Firefox. I bet you should be able to see my uninstall survey back in a few days ago.

On the other hand, I tried other browsers, like Chrome, Edge and Brave, they don't seem to have these issues.

Pls help. Should there be anything I can help, pls advise. Thanks.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.