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Eset Antivirus Banking and Online Protection not working with Firefox Now

Posted

I am having problems with Eset Antivirus Banking and Online Protection not working with Firefox. It works ok with Microsoft Explorer. Firefox seems to lock up.

I am having problems with Eset Antivirus Banking and Online Protection not working with Firefox. It works ok with Microsoft Explorer. Firefox seems to lock up.
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Additional System Details

Installed Plug-ins

uBlock & Adblock

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

More Information

FredMcD
  • Top 10 Contributor
4388 solutions 61583 answers

You should contact Eset support.

You should contact Eset support.
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Question owner

I spent 4 hrs on a chat with Eset with no results. The tech tried to get me to switch to Microsoft Explorer

I spent 4 hrs on a chat with Eset with no results. The tech tried to get me to switch to Microsoft Explorer
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FredMcD
  • Top 10 Contributor
4388 solutions 61583 answers

I called for more help. Have you tried disabling Eset on Firefox?

I called for more help. Have you tried disabling Eset on Firefox?
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jscher2000
  • Top 10 Contributor
8950 solutions 73362 answers

Thank you for the report. Does it prevent Firefox from starting, or prevent tabs from loading? What are the symptoms?

I think a number of "exploit protection" programs that hook into Firefox processes may need to be updated to work with Firefox 73. Meanwhile, the Firefox developers are writing and testing patches to address this issue, but I don't know when they might actually be ready for release.

Thank you for the report. Does it prevent Firefox from starting, or prevent tabs from loading? What are the symptoms? I think a number of "exploit protection" programs that hook into Firefox processes may need to be updated to work with Firefox 73. Meanwhile, the Firefox developers are writing and testing patches to address this issue, but I don't know when they might actually be ready for release.
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Question owner

Firefox will partially open, but when typing in the URL, Firefox won't do anything. It acts as if Firefox has froze. I worked with Eset for over 4 hours. Eset support basically gave up.

Thanks for your help, Brent

Firefox will partially open, but when typing in the URL, Firefox won't do anything. It acts as if Firefox has froze. I worked with Eset for over 4 hours. Eset support basically gave up. Thanks for your help, Brent
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cor-el
  • Top 10 Contributor
  • Moderator
17850 solutions 161559 answers

Does this work properly when you boot the computer in Windows Safe mode with network support ?


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked.


You can check in the Web Console for messages about blocked content.

Does this work properly when you boot the computer in Windows Safe mode with network support ? *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ----- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. *click the shield icon for more details and possibly disable the protection You can check in the Web Console what content is blocked. *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop ----- You can check in the Web Console for messages about blocked content. *https://developer.mozilla.org/en-US/Tools/Web_Console
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Question owner

I could never get Eset to run in Windows safemode. I tried running Eset banking protection with Firefox in safemode, but Firefox still has the same problem.

Brent

I could never get Eset to run in Windows safemode. I tried running Eset banking protection with Firefox in safemode, but Firefox still has the same problem. Brent
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FredMcD
  • Top 10 Contributor
4388 solutions 61583 answers

Morpheus65 said

I could never get Eset to run in Windows safemode

The purpose of Computer Safe Mode is to see if the problem goes away. That will tell us something.

''Morpheus65 [[#answer-1290053|said]]'' <blockquote> I could never get Eset to run in Windows safemode </blockquote> The purpose of Computer Safe Mode is to see if the problem goes away. That will tell us something.
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Helpful Reply

Eset told this morning that their techs are working on the problem. Brent

Eset told this morning that their techs are working on the problem. Brent
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FredMcD
  • Top 10 Contributor
4388 solutions 61583 answers

Good to hear. Please keep us posted.

Good to hear. Please keep us posted.
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