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Do I need another account for Firefox Sync like I did for Firefox Support?

  • 1 reply
  • 1 has this problem
  • 148 views
  • Last reply by James
  • Archived

Initially tried signing in w/correct credentials and error-incorrect password, reset password and tried again w/correct credentials and error-incorrect password Again tried several times. Do I need another account for Firefox Sync like I did for Firefox Support?

Initially tried signing in w/correct credentials and error-incorrect password, reset password and tried again w/correct credentials and error-incorrect password Again tried several times. Do I need another account for Firefox Sync like I did for Firefox Support?

All Replies (1)

An account for the support.mozilla.org (SUMO) site is only for the support.mozilla.org site and not usable elsewhere.

The SUMO site does not use Firefox Accounts as a way of logging in. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account