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Lost passwords after 60.0.2 update

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All website logins and passwords are lost after update to 60.0.2. Restoring key4.db and logins.json as in the help topics did not work.

All website logins and passwords are lost after update to 60.0.2. Restoring key4.db and logins.json as in the help topics did not work.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 60.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
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  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000bc39) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158531 answers

Did you check the logins.json file in a text editor to verify that it has the logins?

Note that Firefox must be closed when you replace files in the profile folder.

logins.json (logins) and key4.db (encryption key) must match to be able to decrypt the logins.

Did you copy the files from the "Old Firefox Data" folder on the desktop in case Firefox created a new profile?

Did you check the logins.json file in a text editor to verify that it has the logins? Note that Firefox must be closed when you replace files in the profile folder. logins.json (logins) and key4.db (encryption key) must match to be able to decrypt the logins. Did you copy the files from the "Old Firefox Data" folder on the desktop in case Firefox created a new profile?

Modified by cor-el

FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 30.0.0.113 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Question owner

cor-el said

Did you check the logins.json file in a text editor to verify that it has the logins?

logins.json came from a backup from when the previous version worked (day before). Howevwer it seems to be deleted when Firefox starts. Will try to find it again and check content.

Note that Firefox must be closed when you replace files in the profile folder.

It was.

logins.json (logins) and key4.db (encryption key) must match to be able to decrypt the logins.

Thet did -- restored from same backup point.

Did you copy the files from the "Old Firefox Data" folder on the desktop in case Firefox created a new profile?

There is no such folder. I kept a copy of the post-upgrade folder. The file appears to be truncated at 96kB.

''cor-el [[#answer-1122071|said]]'' <blockquote> Did you check the logins.json file in a text editor to verify that it has the logins? </blockquote> logins.json came from a backup from when the previous version worked (day before). Howevwer it seems to be deleted when Firefox starts. Will try to find it again and check content. <blockquote> Note that Firefox must be closed when you replace files in the profile folder. </blockquote> It was. <blockquote> logins.json (logins) and key4.db (encryption key) must match to be able to decrypt the logins. </blockquote> Thet did -- restored from same backup point. <blockquote> Did you copy the files from the "Old Firefox Data" folder on the desktop in case Firefox created a new profile? </blockquote> There is no such folder. I kept a copy of the post-upgrade folder. The file appears to be truncated at 96kB.

Question owner

@FredMcD Thanks for your first answer, I will look into that issue. Why can't people publish that information in an accessible form at the time it arises?

Your second answer is not helpful. I have Firefox Sync backup (which does not restore), a copy on another PC, and two independent levels of file backup -- as should in part be obvious from my question. I cannot replace the new (damaged) file as Firefox seems to delete the old version. How can one save a text copy? There is no apparent export mechanism in Firefox. This is in any case a security issue (printed list of all web user names and passwords? I think not!)

@FredMcD Thanks for your first answer, I will look into that issue. Why can't people publish that information in an accessible form at the time it arises? Your second answer is not helpful. I have Firefox Sync backup (which does not restore), a copy on another PC, and two independent levels of file backup -- as should in part be obvious from my question. I cannot replace the new (damaged) file as Firefox seems to delete the old version. How can one save a text copy? There is no apparent export mechanism in Firefox. This is in any case a security issue (printed list of all web user names and passwords? I think not!)
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

scruffyrobot said

I have Firefox Sync backup (which does not restore), a copy on another PC

Go to one of the other devices on the sync and Copy its password files to a thumb. Then Copy them to the problem device, overwriting the corrupt files.

''scruffyrobot [[#answer-1122192|said]]'' <blockquote> I have Firefox Sync backup (which does not restore), a copy on another PC </blockquote> Go to one of the other devices on the sync and '''Copy''' its password files to a thumb. Then Copy them to the problem device, overwriting the corrupt files.

Question owner

FredMcD said

scruffyrobot said
I have Firefox Sync backup (which does not restore), a copy on another PC

Go to one of the other devices on the sync and Copy its password files to a thumb. Then Copy them to the problem device, overwriting the corrupt files.

That was my first restoration attempt. Files still OK on 60.0.1 Ubuntu do not work when copied to Windows 60.0.2.

I'm making sure I don't update the Ubuntu Firefox :)

''FredMcD [[#answer-1122200|said]]'' <blockquote> ''scruffyrobot [[#answer-1122192|said]]'' <blockquote> I have Firefox Sync backup (which does not restore), a copy on another PC </blockquote> Go to one of the other devices on the sync and '''Copy''' its password files to a thumb. Then Copy them to the problem device, overwriting the corrupt files. </blockquote> That was my first restoration attempt. Files still OK on 60.0.1 Ubuntu do not work when copied to Windows 60.0.2. I'm making sure I don't update the Ubuntu Firefox :)

Modified by scruffyrobot

FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Oops, Ubuntu and Windows store files differently. There may be 3rd party programs to allow one type system to access files written by another.


I called for more help.

Oops, Ubuntu and Windows store files differently. There may be 3rd party programs to allow one type system to access files written by another. ----------------- I called for more help.
cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158531 answers

No, there is no difference between the supported platforms when it comes to profile data. The only difference is platform specific links and different Firefox versions.

It is possible that some Linux distributions still use the older key3.db file (DBM) instead of key4.db (SQLite) for the logins key file (encryption key) if it isn't working.

No, there is no difference between the supported platforms when it comes to profile data. The only difference is platform specific links and different Firefox versions. It is possible that some Linux distributions still use the older key3.db file (DBM) instead of key4.db (SQLite) for the logins key file (encryption key) if it isn't working.