Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks won't import into Firefox

  • No replies
  • 2 have this problem
  • 1 view
more options

I upgraded Firefox to the latest version today and all my bookmarks were gone. I tried to restore my bookmarks from yesterday and a few days before on Firefox and it said "Unable to process the backup file." I then tried importing my bookmarks from Chrome directly and it does things for a bit, displays the "Finish" box, but there is nothing there. I then tried it from Microsoft Edge and same result. I then tried exporting with HTML from Chrome, it created a nice file that I verified is correct. I do the import from HTML and nothing. What gives?

I upgraded Firefox to the latest version today and all my bookmarks were gone. I tried to restore my bookmarks from yesterday and a few days before on Firefox and it said "Unable to process the backup file." I then tried importing my bookmarks from Chrome directly and it does things for a bit, displays the "Finish" box, but there is nothing there. I then tried it from Microsoft Edge and same result. I then tried exporting with HTML from Chrome, it created a nice file that I verified is correct. I do the import from HTML and nothing. What gives?