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firefox 57 is crashing

  • 8 replies
  • 78 have this problem
  • 35 views
  • Last reply by Moses

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The update to Firefox 57 Freezes, Crashes and is extremely slow. Running Windows 8.1. Reverting to Firefox 56 resolves the issues, and works fine. There seems to be no direct contact to FF for support, and the "contact us" is a "do-loop" to nowhere. I tried feedback :( using Firefox 57 -- after 5 mins, I had typed 10 words.

Chosen solution

You really need to update your Video Card Drivers for Intel® HD Graphics 4000 as are from driverDate: 8-17-2015 https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 also https://www.intel.com/content/www/us/en/support/detect.html

Seems there is a few issues with the drivers, possible too old and or corrupted. Old drivers really cause a range of issues.

So might want to do that. If decide to try again : Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

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All Replies (8)

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Clicking Contact Mozilla will more than likely send you here. Mozilla offers no phone, email or live chat support. This is the official support forum for Mozilla products.

To get more information on your crashes, please send over the latest crash reports.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


To improve performance, please consider switching over to uBlock Origin over AdBlock Plus as it is lower on resources.

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Thanks for the reply. However, 57 is so slow that I have to close it with task manager. Trying to navigate to simple things is impossible. I had to load another browser just to get to the forum.

Therefore, I can't send any reports from FF 57.0. Totally does not function.

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Chosen Solution

You really need to update your Video Card Drivers for Intel® HD Graphics 4000 as are from driverDate: 8-17-2015 https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 also https://www.intel.com/content/www/us/en/support/detect.html

Seems there is a few issues with the drivers, possible too old and or corrupted. Old drivers really cause a range of issues.

So might want to do that. If decide to try again : Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

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The update to the Microsoft Graphics Driver fixed the issue. Even though OEM driver was at the latest available, it didn't function with FF57. I reloaded the Driver per the instructions using FF 56, verified the pc worked, and then upgraded again to FF57. FF57 is now working. I am beginning to customize.

Thanks for the prompt help. It appears to be fixed.

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I Use LINUX. Your perveted update to Firefox 57 destroyed ALL MY ADD ONS ... INCLUDING THE ONE THAT IS CRUCIAL TO ME WHICH WAS THE ADD ON THAT RESTORED THE CLASSICAL FIREFOX.. HOW CAN A COMPANY DESTROY ALL THE ADD ONS .. ALL THE CUSTOMIZATION .. I HAVE TO SAY THAT YOU WANT TO COMPLETELY WIPE OUT FIREFOX... IF YOU WANTED TO UPGRADE YOUR FIREFOX .. YOU IN THE BETA STAGE MANAGE TO HAVE THE ADD ONS UPDATED FIRST.. YOU DONT RELEASE A NEW UPDATE WITHOUT THE ADD ONS UPDATE IN BETA STAGE.......

WITH YOUR UPDATE TO FIREFOX 57 YOU HAVE SUCCESSFULLY DESTROYED MY FIREFOX WHICH WASN'T YOURS TO DESTROY ..

I HAVE NOW SWITCHED TO PALEMOON WEB BROWSER..IT IS THE CLASSICAL FIREFOX WITH THAT GORGEOUS LOOK AND FEEL  I AM SO HAPPY .. IT HAS THE CLASSICAL FIREFOX  VINTAGE LOOK .. AND ALL MY ADD ONS WORK... I AM TRULY HAPPY AGAIN....
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WITH YOUR UPDATE TO FIREFOX 57 YOU HAVE SUCCESSFULLY DESTROYED MY FIREFOX WHICH WASN'T YOURS TO DESTROY ..ALLL ADD ONS ARE GONE

I HAVE NOW SWITCHED TO PALEMOON WEB BROWSER..IT IS THE CLASSICAL FIREFOX WITH THAT GORGEOUS LOOK AND FEEL  I AM SO HAPPY .. IT HAS THE CLASSICAL FIREFOX  VINTAGE LOOK .. AND ALL MY ADD ONS WORK... I AM TRULY HAPPY AGAIN....
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I HAVE NOW SWITCHED TO PALEMOON WEB BROWSER..IT IS THE CLASSICAL FIREFOX WITH THAT GORGEOUS LOOK AND FEEL I AM SO HAPPY . IT HAS THE CLASSICAL FIREFOX VINTAGE LOOK .AND ALL MY ADD ONS WORK. I AM TRULY HAPPY AGAIN...

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Closing due to it being solved and to prevent further nuisances.