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Unable to send / receive emails as of last week.

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by sfhowes

RedArr0w
RedArr0w
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Hello,

I'm having difficulty in sending/receiving emails this past week. I've checked my IMAP mail settings and all are correct.

I've adjusted the Encryption and authentication types, to no avail.

I've contacted my ISP (who the mail account is hosted by) and they say it's a "Compatability issue" with the latest version of Thunderbird and I'd have to downgrade to version 17 of Thunderbird to get it working! When only last week it was working fine, on the latest version at that time.

Any suggestions?

Below is a screen shot of my settings:

(And yes, the password is correct as I can access my emails via the Webmail)

Hello, I'm having difficulty in sending/receiving emails this past week. I've checked my IMAP mail settings and all are correct. I've adjusted the Encryption and authentication types, to no avail. I've contacted my ISP (who the mail account is hosted by) and they say it's a "Compatability issue" with the latest version of Thunderbird and I'd have to downgrade to version 17 of Thunderbird to get it working! When only last week it was working fine, on the latest version at that time. Any suggestions? Below is a screen shot of my settings: (And yes, the password is correct as I can access my emails via the Webmail)
Attached screenshots

Modified by RedArr0w

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
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Your settings comply with their guide, except they recommend STARTTLS security on port 587 for the outgoing server. Sometimes, it helps to delete the passwords from Tools/Options/Security/Passwords/Saved Passwords, Show Passwords, OK, restart TB, and enter the password when prompted at the next connection.

If the problem is at the talktalk end, you might learn the status more quickly on the talktalk forum.