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Firefox crashes every time (also after doing a clearing)

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by philipp

FIS-Support
FIS-Support
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Hello,

I updated Firefox to the newest version (50.0) and checked the verison of the add-ons as well. Every time I start Firefox it crashes. I can only manually recover Firefox by doing a restart with inactivated add-ons and doing a repair also. But with the next restart of firefox the problem arises again. Please give me any hint to solve the problem. Thanks. I will attach the Crash Reports of the latest crashes. Regards.

Crash-IDs: Absturz-ID: bp-22eb0f59-13b9-438b-afcc-9e1102161117 Absturz-ID: bp-277d4b00-6955-407a-afe1-accc32161117 Absturz-ID: bp-30519d3b-0852-46c7-8380-259432161117 Absturz-ID: bp-b9371297-dec5-4967-b73f-ccf6e2161117 Absturz-ID: bp-c2bf3f5b-2e13-46c6-99d9-f37372161117

Hello, I updated Firefox to the newest version (50.0) and checked the verison of the add-ons as well. Every time I start Firefox it crashes. I can only manually recover Firefox by doing a restart with inactivated add-ons and doing a repair also. But with the next restart of firefox the problem arises again. Please give me any hint to solve the problem. Thanks. I will attach the Crash Reports of the latest crashes. Regards. Crash-IDs: Absturz-ID: bp-22eb0f59-13b9-438b-afcc-9e1102161117 Absturz-ID: bp-277d4b00-6955-407a-afe1-accc32161117 Absturz-ID: bp-30519d3b-0852-46c7-8380-259432161117 Absturz-ID: bp-b9371297-dec5-4967-b73f-ccf6e2161117 Absturz-ID: bp-c2bf3f5b-2e13-46c6-99d9-f37372161117

All Replies (3)

philipp
philipp
  • Moderator
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hi FIS-Support, unfortunately these crashes are caused by a component ("WebFilterMgr32.dll") from third-party product from Netop which is hooking into the firefox process, presumably to monitor/filter web traffic. can you please try to make sure that this software is fully updated or if the crashes continue afterwards too, get into contact with netop's support as well? thank you

FIS-Support
FIS-Support Question owner
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Hi,

I just found out that this problem only arises with the new Firefox Version 50.0. I just re-installed Firefox Version 49.0.2 and had no problems. What do you suggest?

philipp
philipp
  • Moderator
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FIS-Support said

What do you suggest?

unfortunately there is little that can be done by firefox against programs from other vendors that hook into firefox and cause havoc this way :-/ i would suggest to get in contact with Netop to make them aware of the issue and inquire if they support the newest version of firefox.