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Firefox is not working

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by philipp

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crash-ID: bp-a121ef32-efe8-4d5b-b7cb-f629b2160913

Chosen solution

hi thestone, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US in addition please check for symantec product and signature updates frequently as we expect them to roll out a fix to the issue soon!

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Chosen Solution

hi thestone, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US in addition please check for symantec product and signature updates frequently as we expect them to roll out a fix to the issue soon!