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Firefox crashes

  • 4 replies
  • 2 have this problem
  • Last reply by FredMcD

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Firefox hangs, then crashes upon opening. Still does it in Safe Mode. Re-installed Firefox, no change. Win7 Crash ID: bp-b6992a4c-7700-43fc-bc39-efbbf2160620

Chosen solution

I tried these suggestions and it works as of now. Thanks !

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Product Firefox Version 47.0 Build ID 20160604131506 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: OOM | large | NS_ABORT_OOM | AppendUTF8toUTF16 | NS_ConvertUTF8toUTF16::NS_ConvertUTF8toUTF16 | nsDocShell::ScrollToAnchor

DropboxExt.34.dll = Dropbox

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

See if there are updates for your graphics drivers

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Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode
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Chosen Solution

I tried these suggestions and it works as of now. Thanks !

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