Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Many programs claim I don't have the latest version (will not run until I update) even though I have automatic updating and also check and see it is the latest.

  • 1 reply
  • 1 has this problem
  • 76 views
  • Last reply by James

Coby
Coby

Every once in a while I am told by a site I visit that it can't run since my firefox version is too old and tells me to update. Today it happened to me on the web site https://web.whatsapp.com/ I have automatic updates set and also checked and have the latest version installed. Why do these websites get this wrong indication of the version?

Every once in a while I am told by a site I visit that it can't run since my firefox version is too old and tells me to update. Today it happened to me on the web site https://web.whatsapp.com/ I have automatic updates set and also checked and have the latest version installed. Why do these websites get this wrong indication of the version?

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator

https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

You appear to have this for Firefox useragent. Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0; WUID=9c16374e095d7e89632ac43d86927773; WTB=6533) Gecko/20100101 Firefox/25.0.