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Firefox starts and runs, then multiple sites claim "no connection" while other browsers work.

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  • Last reply by FredMcD

polyglotone
polyglotone

Firefox starts and runs, then multiple sites claim "no connection" while other browsers work.

I am using Firefox and browsing, when it seems that Firefox loses the connection: sites won't load or refresh; Yahoo mail says "no internet connection." However, Internet Explorer still works during these times, and the Wi-Fi modem is active. I've tried resetting the modem, and re-starting the computer.

Running Windows 8.1.

Firefox starts and runs, then multiple sites claim "no connection" while other browsers work. I am using Firefox and browsing, when it seems that Firefox loses the connection: sites won't load or refresh; Yahoo mail says "no internet connection." However, Internet Explorer still works during these times, and the Wi-Fi modem is active. I've tried resetting the modem, and re-starting the computer. Running Windows 8.1.

All Replies (4)

FredMcD
FredMcD

Are you saying Firefox has no access to the web. or just some websites?

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

alan_r
alan_r

Something that is distinctive about your System Details are these four plug-ins- Catalina Savings Printer Coupon Printer Plugin Coupons, Inc. Coupon Printer 5.0.2.8 RevTrax PrintMyCoupon I would disable them as a simple check and see if that helps. They might be fine individually but there might be some corruption or conflict.

polyglotone
polyglotone Question owner

I appreciate the suggestions. I tried both, to no avail.

FredMcD
FredMcD

As a test, disable your protection programs.