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firefox does not recognize my master password for sites.

  • 1 reply
  • 6 have this problem
  • 176 views
  • Last reply by cor-el
  • Archived

When I try to remove master password option, it does not recognize my master password, so I can do nothing. Same problem if I try to change the master password. And I had just now set this password for the first time on firefox.

When I try to remove master password option, it does not recognize my master password, so I can do nothing. Same problem if I try to change the master password. And I had just now set this password for the first time on firefox.

All Replies (1)

See:

You can alternatively remove the logins.json and key3.db files in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder: