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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

bluen_jp
bluen_jp
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D: c5f83c87-2d46-4932-a12b-1a7f72150513 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) 

   Details
   Metadata
   Modules
   Raw Dump
   Extensions
   Correlations

Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID c5f83c87-2d46-4932-a12b-1a7f72150513 Date Processed 2015-05-13 15:31:29.038812 Uptime 107 Last Crash 1355 seconds before submission Install Age 1902424 since version was first installed. Install Time 2015-04-21 15:03:48 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa4a5336b User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fc6, AdapterSubsysID: 226319da, AdapterDriverVersion: 9.18.13.3788 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0122, AdapterSubsysID2: 226319da, AdapterDriverVersion2: 9.17.10.4101

Processor Notes sp-processor10_phx1_mozilla_com.1086:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 サービス プロバイダー : 2 : 1 :  
RSVP TCP サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 サービス プロバイダー : 2 : 2 :  
RSVP UDP サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :

Adapter Vendor ID

0x10de

Adapter Device ID

0x0fc6

Total Virtual Memory

4294836224

Available Virtual Memory

3672805376

System Memory Use Percentage

27

Available Page File

16533970944

Available Physical Memory

18553098240

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 

   922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int)

Crashing Thread Frame Module Signature Source 0 @0xa4a5336b 1 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 2 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 4 shell32.dll HRESULTFromLsaNtStatusError

Show other threads

D: c5f83c87-2d46-4932-a12b-1a7f72150513 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Details Metadata Modules Raw Dump Extensions Correlations Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID c5f83c87-2d46-4932-a12b-1a7f72150513 Date Processed 2015-05-13 15:31:29.038812 Uptime 107 Last Crash 1355 seconds before submission Install Age 1902424 since version was first installed. Install Time 2015-04-21 15:03:48 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa4a5336b User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fc6, AdapterSubsysID: 226319da, AdapterDriverVersion: 9.18.13.3788 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0122, AdapterSubsysID2: 226319da, AdapterDriverVersion2: 9.17.10.4101 Processor Notes sp-processor10_phx1_mozilla_com.1086:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 サービス プロバイダー : 2 : 1 : RSVP TCP サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 サービス プロバイダー : 2 : 2 : RSVP UDP サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Adapter Vendor ID 0x10de Adapter Device ID 0x0fc6 Total Virtual Memory 4294836224 Available Virtual Memory 3672805376 System Memory Use Percentage 27 Available Page File 16533970944 Available Physical Memory 18553098240 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Crashing Thread Frame Module Signature Source 0 @0xa4a5336b 1 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 2 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 4 shell32.dll HRESULTFromLsaNtStatusError Show other threads

Chosen solution

firefoxが起動してしばらく使用しているとクラッシュする現象が頻繁に起きます。 セーフモードで起動しても、しばらくするとfirefoxがクラッシュします。

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All Replies (4)

bluen_jp
bluen_jp Question owner
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bluen_jp said

D: c5f83c87-2d46-4932-a12b-1a7f72150513 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Details Metadata Modules Raw Dump Extensions Correlations Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID c5f83c87-2d46-4932-a12b-1a7f72150513 Date Processed 2015-05-13 15:31:29.038812 Uptime 107 Last Crash 1355 seconds before submission Install Age 1902424 since version was first installed. Install Time 2015-04-21 15:03:48 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa4a5336b User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fc6, AdapterSubsysID: 226319da, AdapterDriverVersion: 9.18.13.3788 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0122, AdapterSubsysID2: 226319da, AdapterDriverVersion2: 9.17.10.4101 Processor Notes sp-processor10_phx1_mozilla_com.1086:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 サービス プロバイダー : 2 : 1 : RSVP TCP サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 サービス プロバイダー : 2 : 2 : RSVP UDP サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Adapter Vendor ID 0x10de Adapter Device ID 0x0fc6 Total Virtual Memory 4294836224 Available Virtual Memory 3672805376 System Memory Use Percentage 27 Available Page File 16533970944 Available Physical Memory 18553098240 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Crashing Thread Frame Module Signature Source 0 @0xa4a5336b 1 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 2 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 4 shell32.dll HRESULTFromLsaNtStatusError Show other threads
bluen_jp
bluen_jp Question owner
more options

Chosen Solution

firefoxが起動してしばらく使用しているとクラッシュする現象が頻繁に起きます。 セーフモードで起動しても、しばらくするとfirefoxがクラッシュします。

bluen_jp
bluen_jp Question owner
more options

bluen_jp said

D: c5f83c87-2d46-4932-a12b-1a7f72150513 Signature: nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Details Metadata Modules Raw Dump Extensions Correlations Signature nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) More Reports Search UUID c5f83c87-2d46-4932-a12b-1a7f72150513 Date Processed 2015-05-13 15:31:29.038812 Uptime 107 Last Crash 1355 seconds before submission Install Age 1902424 since version was first installed. Install Time 2015-04-21 15:03:48 Product Firefox Version 37.0.2 Build ID 20150415140819 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 8 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xffffffffa4a5336b User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0fc6, AdapterSubsysID: 226319da, AdapterDriverVersion: 9.18.13.3788 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0122, AdapterSubsysID2: 226319da, AdapterDriverVersion2: 9.17.10.4101 Processor Notes sp-processor10_phx1_mozilla_com.1086:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 サービス プロバイダー : 2 : 1 : RSVP TCP サービス プロバイダー : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 サービス プロバイダー : 2 : 2 : RSVP UDP サービス プロバイダー : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Adapter Vendor ID 0x10de Adapter Device ID 0x0fc6 Total Virtual Memory 4294836224 Available Virtual Memory 3672805376 System Memory Use Percentage 27 Available Page File 16533970944 Available Physical Memory 18553098240 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 922196NEW --- crash in nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) Crashing Thread Frame Module Signature Source 0 @0xa4a5336b 1 xul.dll nsBaseAppShell::DoProcessNextNativeEvent(bool, unsigned int) widget/nsBaseAppShell.cpp 2 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool, unsigned int) widget/nsBaseAppShell.cpp 3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 4 shell32.dll HRESULTFromLsaNtStatusError Show other threads
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • Bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport