Firefox crashes constantly since 31.0 update
Firefox still crashes in safe mode, and also crashes with plugins disabled. I do not have hardware accelerated & I always use Malwarebytes.
Firefox will open & load my home page as google, but as soon as I click on a search result or go to a website it crashes. It will crash if I try to reload a tab. It will crash trying to restart from the Crash Reporter. I have to Quit Firefox & reopen to my home page.
Here's the latest crash report: bp-6fe9b806-516b-4dda-907b-a1b532140806
Chosen solution
Most of the reports talk about; Signature: StrChrIA
and a file; shlwapi.dll
See if you can replace the shlwapi.dll I think from Microsoft.com
Also, run most or all of the programs below;
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Read this answer in context 👍 0All Replies (9)
Hi,
I think that in this case is better to wait for a bug correction in a future release of firefox. However, in the mean time you can create new profile and check if the problem is still present https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles.
Bye
Please post the last 7 - 10 crash reports.
It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is and what it does. Also, check the programs that are on your computer
Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux: options depends on the package manager and the desktop environment
Go thru the list. If you find something that you don't know what it is, use a web search.
Modified by James
Start your Computer in safe mode with networking. Then start Firefox. Is there still a problem?
It still crashed after creating a new profile. There was nothing unusual in add-ons or on my computer programs. It also crashed in safe mode with networking.
Here are the last 10 reports:
bp-c312ccc6-ee99-4e67-b415-da8512140807 bp-9995af19-f8f8-4256-bd07-0bd032140807 bp-0db0d1e6-3b6b-4095-9b85-c42212140806 bp-1eb5c1f3-7322-4175-92aa-5d4b82140806 bp-5d6ed680-0e5c-4992-bdea-e5ec72140806 bp-6fe9b806-516b-4dda-907b-a1b532140806 bp-5f81ed97-9ac1-4269-9b06-f39502140806 bp-c89b8de2-795f-409d-9a1c-0991b2140806 bp-66fd90ee-504a-4a85-bf39-edd4e2140806 bp-ec5e9aa0-12cd-4f35-b78b-46e962140806
Some of the reports shows high memory use;
Total Virtual Memory 2147352576
Available Virtual Memory 1810583552
System Memory Use Percentage 79
Available Page File 938250240
Available Physical Memory 224006144
Chosen Solution
Most of the reports talk about; Signature: StrChrIA
and a file; shlwapi.dll
See if you can replace the shlwapi.dll I think from Microsoft.com
Also, run most or all of the programs below;
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
I did everything you said & it is now finally not crashing. It is running slower (and can hang with multiple tabs open) than it did before the update, but it's at least not crashing!
Well, that's something. Did you get any error or alert messages from what you did?