Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

cannot open hot links on BOA site but can with IE. I have a new computer but same passwords, etc. No error msg. comes up

  • 7 件の返信
  • 1 人がこの問題に困っています
  • 11 回表示
  • 最後の返信者: Diego Victor

more options

This is a new computer - Windows icore7 but all passwords and such are the same. I cannot open hot links on BOA site with Mozilla firefox but can with IE. No error msg. comes up. The links are all hot but I cannot open them. BOA says no problem with their site.

This is a new computer - Windows icore7 but all passwords and such are the same. I cannot open hot links on BOA site with Mozilla firefox but can with IE. No error msg. comes up. The links are all hot but I cannot open them. BOA says no problem with their site.

すべての返信 (7)

more options

Did you try start firefox in safe mode?

more options

Thanks as that helped me to open the links; however, as soon as I exited safe mode the problem returned. Are you suggesting I will always have to open this site in safe mode? If so, why?

more options

Th Safe Mode resets some settings and disables add-ons that might be causing problems. By comparing Firefox behavior in normal mode to its behavior in Safe Mode you may be able to pinpoint the cause of the problem.

So, try disable addon by addon until you find the problem!!!

More tips to diagnose the problem:

more options

Thanks! It was the Ad block plus causing the problem. Appreciate!

more options

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

more options

But . . . now all the ads are back. Any way to eliminate them without using that add on?

more options

選ばれた解決策

この投稿は Diego Victor により に変更されました