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I've been unable to attach documents to my e-mails for the past week, yet I can with IE.

  • 2 件の返信
  • 4 人がこの問題に困っています
  • 10 回表示
  • 最後の返信者: cor-el

dcarr
dcarr
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I use Firefox 20.0.1 and Yahoo Mail through AT&T. For the past month, I've been unable to attach documents to my e-mails whether I use the the "Attach" button at the bottom of my mail, or the button at the top. But, here's the rub: when I use IE version 9 with Yahoo, I am able to attach. It would seem to me to be a browser problem. What do you think? 

-Dick Carr
I use Firefox 20.0.1 and Yahoo Mail through AT&T. For the past month, I've been unable to attach documents to my e-mails whether I use the the "Attach" button at the bottom of my mail, or the button at the top. But, here's the rub: when I use IE version 9 with Yahoo, I am able to attach. It would seem to me to be a browser problem. What do you think? -Dick Carr

すべての返信 (2)

Andrew
Andrew
  • Moderator
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
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Does that uploader use a plugin like Silverlight or Flash?

Note that Firefox Safe Mode doesn't affect plugins.

  • preferences are not affected

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.