Try clearing the cache and deleting cookies for the site that you are trying to log into, this can sometimes help with accessing a site that previously worked. For details see how to clear the cache and deleting cookies.

If that does not help you should contact the support/customer services for the site to make sure that there is no problem with the site or your login details.

You are using a no longer supported Firefox 3.0.19 version.

Any reason why you haven't updated yet to Firefox 3.5.x or 3.6.x?

Your above posted system details show outdated plugin(s) with known security and stability risks.

• Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers

Update the Java plugin to the latest version.

• http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)

Appologies for the delay in responding - I was in hospital Thank you for your suggestion. Perhaps I was unclear with my problem. which is/was with Firefox itself. ie I had cleared the cookies, including an unwanted tracking cookie but that particular one kept coming back, I then attempted to resort to the forum for advice but could not log on etc.as described For some unknown reason today the system is working correctly - so I will keep my fingers crossed- but the original cookie problem persists

Appologies for the delay in responding - I was in hospital Thank you for your suggestion. Perhaps I was unclear with my problem. which is/was with Firefox itself. ie I had cleared the cookies, including an unwanted tracking cookie but that particular one kept coming back, I then attempted to resort to the forum for advice but could not log on etc.as described For some unknown reason today the system is working correctly - so I will keep my fingers crossed- but the original cookie problem persists

I am using this version of Firefox because my computer is very old and, in attempting to use a newer version causes either glitches or computer freezing