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Unable to Access Email WIth Firefox Browser

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  • 0 人がこの問題に困っています
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  • 最後の返信者: LadyC
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Hello. I am having issues accessing my email account using the Firefox browser. I use Mail.com. When I go to Mail.com and try to login, I get a page with an error message, code, and request ID. The status code is 429. The message says too many requests and the request ID is aff3b7138f66aa8ba82f43c2af68621e. Does anyone know how to resolve this??? I will also reach out to Mail.com to see if they can help. Thanks!

~Chardonnay

Hello. I am having issues accessing my email account using the Firefox browser. I use Mail.com. When I go to Mail.com and try to login, I get a page with an error message, code, and request ID. The status code is 429. The message says too many requests and the request ID is aff3b7138f66aa8ba82f43c2af68621e. Does anyone know how to resolve this??? I will also reach out to Mail.com to see if they can help. Thanks! ~Chardonnay

選ばれた解決策

The problem has been fixed. I think Mozilla Firefox fixed the issue on their own. I can now access my email from my Firefox browser. Thank you for any replies, I will keep them in mind should this happen again! XOXO

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すべての返信 (2)

Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

Does any of the above help? Looking forward to your update on how it goes!

選ばれた解決策

The problem has been fixed. I think Mozilla Firefox fixed the issue on their own. I can now access my email from my Firefox browser. Thank you for any replies, I will keep them in mind should this happen again! XOXO

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