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このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

locked account

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 22 回表示
  • 最後の返信者: McCoy

cloud46
cloud46
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The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

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McCoy
McCoy
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Hello cloud46,

Would you please take a look at this article and scroll down to the section "You have received a message that your account has been locked" :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq