Firefox will not load any page.
Looked at the article "Firefox can't load websites but other browsers can" but I'm an idiot and can't figure out what I'm supposed to look for. The instructions of where to go in IE are different than my IE. So, don't really know what I'm looking for.
To my knowledge, there have been no recent upgrades to any of my software - nothing I have done.
Tutte le risposte (4)
Hi,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
If you have security software (antivirus, firewall etc.) installed and the problem started after updating Firefox, you can try deleting all existing instances of Firefox and its related processes/files in all the different configuration modules/areas of the security software like process monitoring, sub/spawned process control, virtualization, HIPS etc., in addition to the security software's main configuration panel. Instead create new fully allowed/trusted rules for Firefox + its related processes in all the different modules/panels - a genuine/original Firefox installer as well as all the installed EXEs (Application) and DLLs (Application extension) are digitally signed by Mozilla Corporation (right-click > Properties > Digital Signatures). Even otherwise, some security software may also ask again when Firefox and/or its sub processes are started, and you may be able to allow/trust at that time. Please see this.
Thanks for that. Did the reset and now at least the Firefox start page comes up. However, still unable to load any other page nor will it do a google search.
If IE is working, then you can try temporarily disabling the security software (antivirus, firewall, others) and check. You may have to restart the PC after disabling, for optimal results, though that may also not be completely effective.
Did a restart and working now. Thanks for your help.