Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Firefox was updating when my pc crashed and won't open again. I don't wanna lose my current tabs, history and bookmarks

ulteriori opzioni

I need a way to recover open tabs, history and bookmarks when firefox crashed. I type placessql and session in firefox profiles folder and nothing comes up. Firefox won't open at all and I asume if I reinstall it I'll lose all previous sessions. What files I need to copy before reinstalling?

I need a way to recover open tabs, history and bookmarks when firefox crashed. I type placessql and session in firefox profiles folder and nothing comes up. Firefox won't open at all and I asume if I reinstall it I'll lose all previous sessions. What files I need to copy before reinstalling?

Soluzione scelta

I'm going to assume this is on Windows.

Before moving any data files around, back up your profile folder contents to reduce the potential for data loss. That the first optional step below.

Could you try a "clean reinstall"? That involves hiding the current program folder and running a full installer. The installer should discover your Firefox data and start with your normal profile. If this doesn't start up better, the problem might be in your profile, so we would test creating a new profile as the next step.

Clean Reinstall

This assumes you run Firefox downloaded from Mozilla rather than from the Windows store. This might cause data loss with the Windows store version.

This takes about 5 minutes. It is not necessary to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

(A) [Optional] Back up your Firefox data. See: Back up and restore information in Firefox profiles.

(B) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/#product-desktop-release

(C) Exit out of Firefox (if applicable).

(D) Using Windows File Explorer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

Open C:\Program Files and look for Mozilla Firefox

If you see it, right-click Mozilla Firefox, click Rename, and rename it to OldFirefox

Open C:\Program Files (x86) and look for Mozilla Firefox

If you see it, right-click Mozilla Firefox, click Rename, and rename it to OldFirefox

(E) Run the installer you downloaded in step (B). It should automatically connect to your existing settings.

Any improvement at your next startup?

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (1)

ulteriori opzioni

Soluzione scelta

I'm going to assume this is on Windows.

Before moving any data files around, back up your profile folder contents to reduce the potential for data loss. That the first optional step below.

Could you try a "clean reinstall"? That involves hiding the current program folder and running a full installer. The installer should discover your Firefox data and start with your normal profile. If this doesn't start up better, the problem might be in your profile, so we would test creating a new profile as the next step.

Clean Reinstall

This assumes you run Firefox downloaded from Mozilla rather than from the Windows store. This might cause data loss with the Windows store version.

This takes about 5 minutes. It is not necessary to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

(A) [Optional] Back up your Firefox data. See: Back up and restore information in Firefox profiles.

(B) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/#product-desktop-release

(C) Exit out of Firefox (if applicable).

(D) Using Windows File Explorer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

Open C:\Program Files and look for Mozilla Firefox

If you see it, right-click Mozilla Firefox, click Rename, and rename it to OldFirefox

Open C:\Program Files (x86) and look for Mozilla Firefox

If you see it, right-click Mozilla Firefox, click Rename, and rename it to OldFirefox

(E) Run the installer you downloaded in step (B). It should automatically connect to your existing settings.

Any improvement at your next startup?

Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.