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Specific IMAP account only syncs/receives new mail after restarting Thunderbird

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Hevel
Hevel
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Hello everyone,

I'm experiencing a strange issue with my company's email account in Thunderbird.

All of my other email accounts (like Gmail, etc.) are working perfectly and receive new mail without any issues. However, my company email account will not receive new emails automatically.

The only way to get new emails for this specific account is to completely close and restart Thunderbird. As soon as I restart the application, all the new messages for that account download immediately.

Simply clicking the "Get Messages" button or waiting for the automatic check interval does not work for this one account. It seems like the connection or the auto-sync feature is failing only for my company account after the initial startup.

Here are some details:

  • Thunderbird Version: 141
  • Operating System: Windows 11 24H2 (26100.4656)
  • Account Type: It's an IMAP account.

Has anyone else encountered this problem? Any suggestions on what settings I could check to resolve this selective sync failure would be greatly appreciated.

Hello everyone, I'm experiencing a strange issue with my company's email account in Thunderbird. All of my other email accounts (like Gmail, etc.) are working perfectly and receive new mail without any issues. However, my company email account will not receive new emails automatically. The only way to get new emails for this specific account is to completely close and restart Thunderbird. As soon as I restart the application, all the new messages for that account download immediately. Simply clicking the "Get Messages" button or waiting for the automatic check interval does not work for this one account. It seems like the connection or the auto-sync feature is failing only for my company account after the initial startup. Here are some details: * Thunderbird Version: 141 * Operating System: Windows 11 24H2 (26100.4656) * Account Type: It's an IMAP account. Has anyone else encountered this problem? Any suggestions on what settings I could check to resolve this selective sync failure would be greatly appreciated.

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Hevel
Hevel Utente che ha posto la domanda
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For reference, my colleagues who use Microsoft Outlook with the same company account have no issues. This problem seems to be specific to Thunderbird.

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