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Cannot login to my comcast email with Thunderbird.

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brookswalker
brookswalker
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I have been having trouble logging into comcast with Thunderbird for a long time. I often get an error message and the only solution is shutting down Thunderbird and turning off my Norton VPN, then restarting Norton, and then restarting Thunderbird. This usually works. Starting about an hour ago, I can't connect to comcast with Thunderbird no matter what I do. I can access my email on comcast with their software, but I much prefer Thunderbird. Is this a Thunderbird problem or a comcast problem?

I have been having trouble logging into comcast with Thunderbird for a long time. I often get an error message and the only solution is shutting down Thunderbird and turning off my Norton VPN, then restarting Norton, and then restarting Thunderbird. This usually works. Starting about an hour ago, I can't connect to comcast with Thunderbird no matter what I do. I can access my email on comcast with their software, but I much prefer Thunderbird. Is this a Thunderbird problem or a comcast problem?

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Matt
Matt
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The problem is almost certainly your Norton VPN, or the Norton product generally. If you do not have it turned on, my guess is you have no trouble with your email.