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Thunderbird Won't Start

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  • Ultima risposta di ToeKneeF53

ToeKneeF53
ToeKneeF53
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Thunderbird was updating when we lost power. When power was restored, Thunderbird would not start and gave me the following message:

Procedure ENTRY POINT ??1SOUNDTOUCH@SOUNDTOUCH@UAE@XZ could not be located in the DYNAMIC LINK LIBRARY C:\Program Files (x86)\MOZILLA THUNDERBIRD\XUL.811

This message was followed by: couldn't load xpcom

Thunderbird was updating when we lost power. When power was restored, Thunderbird would not start and gave me the following message: Procedure ENTRY POINT ??1SOUNDTOUCH@SOUNDTOUCH@UAE@XZ could not be located in the DYNAMIC LINK LIBRARY C:\Program Files (x86)\MOZILLA THUNDERBIRD\XUL.811 This message was followed by: couldn't load xpcom

Tutte le risposte (4)

Matt
Matt
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just reinstall Thunderbird from thunderbird.net. That should clear the failed update with a working version.

ToeKneeF53
ToeKneeF53 Utente che ha posto la domanda
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Matt, thank you for your assistance. Will the reinstall leave my message folders intact? I can't afford to lose some messages. Thanks in advance, Tony

Matt
Matt
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I does not touch the user profile. that is one of the goog things about Thunderbird. It separates the user/account settings from the program, unlike most windows applications that put stuff in the registry any uninstalling removes it.

ToeKneeF53
ToeKneeF53 Utente che ha posto la domanda
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Matt, thank you soooo much for your assistance. It is greatly appreciated.