Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

VPN on Kindle Fire

jrdamico
jrdamico
more options

When I tried to download VPN on my Kindle Fire, Mozilla created a second subscription instead of using the already existing subscription (entitled to 5 devices). How do I cancel the second subscription> Thank you.

When I tried to download VPN on my Kindle Fire, Mozilla created a second subscription instead of using the already existing subscription (entitled to 5 devices). How do I cancel the second subscription> Thank you.

Tutte le risposte (1)

Gustavo Aguilera
Gustavo Aguilera
more options

Hello!

Thank you for reaching out,

We offer a 30-day money back guarantee. If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.

Instructions on how to request a refund for all platforms:

  • Open Mozilla VPN and click (or tap) the Settings vpn settings icon icon.
  • Scroll down and click (or tap) Get Help.
  • Click (or tap) Contact us.
  • Fill out the form with your request by completing the following fields:
  • Enter “Refund Request” in the Subject (optional) field.
  • Explain why you are requesting a refund in the Description of issue field.
  • Click (or tap) the Send button.
  • You’ll see a refund back to your card in 5-10 business days.

I hope you may find this helpful, and please let me know if you need anything else.