Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Site is asking me to solve a CAPTCHA, but "Please enable images" appears, and images are already enabled.

  • 4 risposte
  • 3 hanno questo problema
  • 4 visualizzazioni
  • Ultima risposta di FredMcD

nherrmann
nherrmann
more options

Google scholar thinks I'm a robot and is asking me to solve a CAPTCHA. This has happened before, but for the first time, instead of an image I see text: "Please enable images". I've checked out the Image Info and other page details and have verified that images are already enabled. I don't have this problem in Chrome. I have the most up to date version of Firefox.

Google scholar thinks I'm a robot and is asking me to solve a CAPTCHA. This has happened before, but for the first time, instead of an image I see text: "Please enable images". I've checked out the Image Info and other page details and have verified that images are already enabled. I don't have this problem in Chrome. I have the most up to date version of Firefox.

Tutte le risposte (4)

FredMcD
FredMcD
more options

Are you using any blocking programs/add-ons?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
nherrmann
nherrmann Utente che ha posto la domanda
more options

FredMcD said

Are you using any blocking programs/add-ons? Start Firefox in Safe Mode {web Link}...

When I start Firefox in safe mode the CAPTCHA isn't there anymore. After a little messing around I realized that the CAPTCHA is caused by having Zotero enabled, which I use to manage my citations. However, now instead of plain text reading "Please enable images" there is a different image on the CAPTCHA (see attached screenshot).

I tried all of the suggestions from cor-el and none change the image on the CAPTCHA. I can use Google Scholar to search now, but since Zotero must be disabled I'm not able to manage my citations.

Any other ideas?

FredMcD
FredMcD
more options

That message looks like a website problem. Contact it's support.