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ZTE Open C reboots during calls

  • 3 risposte
  • 17 hanno questo problema
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  • Ultima risposta di Falconet

Falconet
Falconet
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The phone reboots during calls. OS version 1.3, latest according to ZTE. Thing is, only when it is set to use 3G. But if I set to 2G the audio is absolutely terrible. Both when using 2G and 3G sometimes the calls get cut-off on the receiver phone. I can hear the other person talking but the other person doesn't hear anything. This is another issue.

What can I do? The phone was bought from Ebay on September 2014. Problem didn't start now, ZTE Ebay support said the issue was a SIM one. I recently changed to 3G because the noises in 2G are almost unbearable.

The phone reboots during calls. OS version 1.3, latest according to ZTE. Thing is, only when it is set to use 3G. But if I set to 2G the audio is absolutely terrible. Both when using 2G and 3G sometimes the calls get cut-off on the receiver phone. I can hear the other person talking but the other person doesn't hear anything. This is another issue. What can I do? The phone was bought from Ebay on September 2014. Problem didn't start now, ZTE Ebay support said the issue was a SIM one. I recently changed to 3G because the noises in 2G are almost unbearable.

Tutte le risposte (3)

Falconet
Falconet Utente che ha posto la domanda
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Anyone got any ideas??

Ralph Daub
Ralph Daub
  • Locale Leader
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Hi Falconet,

I understand you are experiencing rebooting and call quality issues on your ZTE Open C device.

Since ZTE is responsible for the Firefox OS build specific to your device, I would suggest following their advice.

You may be able to request a new SIM card for your device by contacting your carrier support.

I hope this resolves your issue. Please let us know if you have any other questions about your Firefox OS device.

Thanks,

- Ralph

Falconet
Falconet Utente che ha posto la domanda
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Ralph Daub said

Hi Falconet, I understand you are experiencing rebooting and call quality issues on your ZTE Open C device. Since ZTE is responsible for the Firefox OS build specific to your device, I would suggest following their advice. You may be able to request a new SIM card for your device by contacting your carrier support. I hope this resolves your issue. Please let us know if you have any other questions about your Firefox OS device. Thanks, - Ralph

Hi,

What ZTE meant was changing carriers not just sim card. I can't do that for another 1.5 years. The reason they said is because the phone seemed fine for a while when using another carrier. Sadly, the SIM is fine since another SIM card from the same carrier does the same. Both are working fine on Android Phones.