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I can not longer download my email from Office 365. It stopped working on March . What can I do?

Thunderbird Installazione e aggiornamenti
Toad-Hall risposto
Roberst
Roberst

No changes were made to Thunderbird. I now get a "connection refused" message when I try to download email. I tried reloading Thunderbird with no luck. I also deleted my saved passwords and now do not get a prompt for my password.

No changes were made to Thunderbird. I now get a "connection refused" message when I try to download email. I tried reloading Thunderbird with no luck. I also deleted my saved passwords and now do not get a prompt for my password.

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Toad-Hall
Toad-Hall
  • Migliori 25 collaboratori

This could be due to your Firewall blocking Thundrebird.

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. 

I then have to close Thunderbird and access Norton.

Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.