As of yesterday, only one of my email accounts is functioning in thunderbird. cox is not working.
And worse yet, every 10-15 seconds I receive an alert that the connection has timed out. About a year-ish or so ago, our internet provider (Cox) sold our email service to yahoo. Although I managed to get all of the accounts (cox allowed our household 5) entered so that they all *received* mail, only one was able to send mail. The other four could only receive. Also, I could not send mail from either my google/gmail address or my very ancient yahoomail address. But all could at least receive mails. All in thunderbird, Excellent. As of yesterday, only one (a previous cox address) can receive or send mail. I tried sending a test mail to all of the other addresses, and no joy. If I get onto the yahoo main site, I can sign in with password and then must receive a text, phone call or other verification. And, of course, sign out of each, then sign into another, lather, rinse, repeat. Apparently I can also use a "passkey" which appears to be an actual "thing" that I have to plug into a USB port. I don't have one of these and have no idea what it is or how to get one. Since I've been composing this request, I've gotten 6 pop-up notices that the thunderbird server to yahoo has "timed out" - this is pretty annoying! And, there's another one! I am open to suggestions! Thunderbird has been great for getting all the emails in one place. Now, not so much. Help me!
Edeziri site na Wayne Mery
All Replies (4)
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 153.0.2esr Build ID: 20260804042004 Distribution ID:
Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:153.0) Gecko/20100101 Thunderbird/153.0.2 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 3
Enterprise Policies: Active
Google Location Service Key: Found
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.8 GB
Disk Space Available: 1,600 GB
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.yahoo.com:587, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account9:
INCOMING: account9, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.18.1
0.18.1.MZLA.153.0.2esr.botan.3.11.1
C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll
OTR
Failed to load. OTR chat encryption will not work.
-
-
-
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled: false
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id2
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
Extension: 1
RDD: 1
Add-ons
Name
Type
Version
Enabled
Location
ID
Bitdefender Toolbar
extension
1.0.0.3
true
app-profile
bdThunderbird128@bitdefender.com
Thundermail
extension
2.0.5
true
app-builtin-addons
tbpro-system-add-on@thunderbird.net
System theme — auto
theme
1.4.2
true
app-builtin
default-theme@mozilla.org
Dark
theme
1.3.2
false
app-builtin
thunderbird-compact-dark@mozilla.org
Light
theme
1.3.2
false
app-builtin
thunderbird-compact-light@mozilla.org
Security Software
Type: Name
Antivirus: Bitdefender Antivirus
Antispyware:
Firewall: Bitdefender Firewall
Legacy User Stylesheets
Active: false Stylesheets: No stylesheets found
Graphics
Features
Compositing: WebRender (Software)
Font Visibility Debug Info: Windows Platform
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Microsoft)
EGL_VERSION: 1.5 (ANGLE 2.1.19767 git hash: 7b0bc3d196d4) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. (Microsoft) -- ANGLE (Microsoft, Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0, D3D11-10.0.19041.7548)
WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19767 git hash: 7b0bc3d196d4)
WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear
I had to remove 187 characters - removed from last two lines
account3: INCOMING: account3, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2 OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2 OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2 OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account6: INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2 OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
For account 3 - 6, change 'Authentication method' for the outgoing server for each account to 'OAuth2'.
account7: INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2 OUTGOING: , smtp.yahoo.com:587, SSL, passwordCleartext, true
For account 7, change 'Authentication method' for the outgoing server to 'OAuth2'. Also, change the port number for the outgoing server to 465, and keep 'Connection Security' set to 'SSL/TLS'.
account8: INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Gmail account settings look good. What error message do you get for the Gmail account?
account9: INCOMING: account9, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
For account 9, change 'Authentication method' for both, the incoming, and outgoing server to 'OAuth2'.
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