Thunderbird Community Forum

All my email accounts are hosted at siteground. I recently created a new domain, website, and two email addresses there. Siteground support tested the new email addresses and said they work fine. But when trying to set up these new email accounts in Thunderbird - 128.5.2esr (32-bit) - I keep getting error messages. I know the passwords are correct because I checked them in Settings. After the first step in setup, I always get "Configuration found at email provider". If I click "Done", I get "Unable to log in at server. Probably wrong configuration, username or password". If I click "Configure manually" and then "Re-test", I get "Thunderbird failed to find the settings for your email account".

I'm having the exact same problem as described in this question: https://support.mozilla.org/en-US/questions/1440106

I had a university email account in Thunderbird, and then I attempted to delete the email from Thunderbird as it had been deactivated. I deleted its entries from saved passwords / the calendar. However, I'm still getting a googleapis.com login prompt every time I open Thunderbird, although I can find no references for it anywhere.

The answer to the linked question recommends checking the address book for a caldav link to the old account, but I don't see anything like that so either I'm looking in the wrong place or that's not my problem.

I appreciate the help, I love Thunderbird but this is getting really annoying.

NYU has used gmail combined with shibboleth MFA for over a decade. When there's a password change, TB opens a window using it's own browser (n.b.: this is different than the browser used when clicking on a link) and you go from there. This morning I did my yearly password change and now, after the initial accounts.goole window, when I get redirected to the shibboleth window, I get a 403 error. I also get a warning about invalid certificate. I tried pressing the "Get Certificate" button, but nothing happens.

A few thing to note: - I run TB (128.5.2) on a Mac Sequoia - no issues when logging into NYU using Firefox or Chrome or Safari. - I cleared the TB cache and cookies. - I created a new TB profile and tried starting from scratch. - I restarted TB with add-ons disabled

Nothing seems to solve the problem. Unfortunately NYU's IT can provide only limited help with 3rd party apps like TB.

I really depend on using TB, been using since the first release and have add-ons that I use on a regular basis.

Thanks,

All the emails (about 100) suddenly disappeared from one of my folders. They are there when I search, but the program won't open them. In the explorer, in the profile folder, both the 'cur' and 'tmp' folders are empty. I didn't delete them, nor were they moved to another folder. I tried the 'repair folder' method, but it didn't help. How can I somehow bring them back?

Is there is a way to remove the icon for the set "columns to display" since that can be accessed by context menu. And is there a way to resize just that row? Not the emails but just the from,size,attachments...etc row?

Such an annoying problem with current version 128.5.2esr. On one notebook with Windows 11 Hone I install the latest version (no Thunderbird previously installed), works fine.

One another notebook with Windows 11 Home existing Thunderbird freezes. After startup it just hangs, using so much CPU, that the battery is half drained after 30 minutes. Then reinstalling does not help. The same issue persists.

I read that uninstall does not remove the profiles and that cause the issues. Is that possible. Feature request. Also it would be fine to have the option to remove the profile on uninstall, so the non-tech savy user has also a chance of using this client.

Bonsoir j'ai eu des problème avec mon compte Gmail - j'essai de le réinstaller, mais impossible !!!!! J'ai une fenêtre qui s'ouvre et qui me dit que le mot de passe n'est pas bon !!!!!!!!!

j'en ai besoin c'est mon adresse Pro -*

En vous remerciant. G. GRAND DORANO

I attempted to set up Google Passkey. Now keep getting popup to "insert security key into USB port" via Windows Security requested by thunderbird.exe. I have no idea what I need to do. My primary password, my email password, and my computer passkey and fingerprint don't work to clear the popup. What do I need to do to clear?

A few days ago my wife clicked to open an email and the whole Thunderbird page changed so that it is now almost un-usable. I tried using the program that allows you to recover to a previous day with no luck. In frustration I saved the email file from profiles, uninstalled Thunderbird, rebooted then downloaded a new copy of the software and installed it, no luck, it opened with all my emails in the same almost un-usable configuration I can still receive email from a webmail program but it is slow and frustrating. Any help would be greatly appreciated. Bruce

I have pop accounts set up for my business. Ever since the last Thunderbird upgrade, I've been seeing messages download and then immediately disappear. Some of these have been critical things that I needed to get, and I've had to ask the sender to repeatedly re-send them before they stopped disappearing as soon as they came in. They have been from a wide variety of sources, including the US government, so it's not a problem with the sender. I've used Thunderbird for all the years that it's been available, without any problems ever, until this began. Please fix it, whatever it is!

I have finally decided to take a chance on upgrading TB from version 115.10.1 to 115.16.3 hoping that this would fix the huge delays and getting hung up checking my Gmail accounts but apparently not. Is there any hope or any answers?

I am about to set up a new Windows 11 laptop. The old one is a Win10 one, running Thunderbird 128.4.3 32-bit. Note I haven't upgraded to 5.2esr yet. My Thunderbird profile as recorded by Mozbackup is about 16GB - most of this is archived in Local Folders. I have 15 email accounts (using four different domains, none of them are gmail or hotmail etc) and a newsgroup.

I've looked at various answers (and problems!) around these factors and cannot see the wood for the trees. Can anybody tell me - or direct me to - a clear description of how to go about this? Some questions are:

1. Can I install 64-bit on the new laptop and copy over the old 32-bit profile? If not, is there any problem in continuing to use a 32 bit Thunderbird? I am getting a lot of hanging/not responding in the current TB. Note I haven't upgraded to 5.2esr yet.

2. How do I ensure that all the archived mail is transferred without problems? I haven't compacted anything lately, since I noticed that sometimes a message stub is retained where the message body seems to have disappeared, and that compacting risks deleting even the message stub, which can be useful.

3. I've been using MozBackup for ages now but it is really ancient - is there a more up-to-date backup that would be reliable?

Thanks in advance! I'm planning on do the new installations at the weekend but anything I can do to prepare would be useful to know!

Kate

I had had issues with gloda (search) for a long while. I have tried deleting the sqlite file to force a reindex as per the guidance. I am watching Activity Monitor in TB after reopening, to monitor the reindex process. But it hangs every time. it goes through sent items and seems to get stuck at one point every time. See image below, it's been sat like that for an hour or more now. Any ideas? thanks (Image uploader doesn't seem to be working on this board, so here's the screenshot: https://ibb.co/8MjfKRW)