Firefox Community Forum

Last week we lost the progress bar at the bottom of videos on Prime Video. When I cursor over the bar it returns Infinity:NaN:NaN. Switching to MS Edge and the progress bar appears as normal. I get the same results in Firefox on both my PC and Laptop. I have updated and reinstalled Firefox to the lastest version. I have NOT added any new extensions in the last year.

Over the past 2 versions, I am having issues accessing a Linux Webmin (port 10000) site while using a VPN. I have no issue accessing this site when not over the VPN (on site) and I have no issue accessing the site while over VPN using another browser. Very strange issue.

I want to unsubscribe form emails from a company MyHeritage, but when I click the link the page opens then instantly greys out so I cannot do anything. This happens with another trusted web site as well

Hola, por favor, necesito ayuda con el micrófono. Como pueden ver en la imagen adjunta, cuando intento dictar por voz, aparece que el micrófono está deshabilitado.

He intentado acceder a los ajustes, pero no sé cómo agregar la página de Google Translate (u otra) a los permisos, ya que no encuentro ninguna opción que me permita incluir manualmente una nueva URL para habilitar el micrófono. Tampoco aparece la opción para permitir el uso automático del micrófono.

Además, he notado que ahora hay una nueva ventanita a la izquierda del chat de ChatGPT (¡me gusta mucho esta función!), pero el micrófono tampoco funciona en esa sección.

Agradezco mucho si me pueden orientar para solucionar esto.

I am resubmitting this question as the first one does not show up at all. Maybe it has to be replied to before it will show up in this Mozilla Support forum.

I had to replace my internal disk drive with a new one in my computer. I was able to recover all of my things that were saved on the old drive as it was still readable to an external hard drive. I then transferred what was missing back to the new drive that was installed. The back up folder for Mozilla Firefox bookmarks (that contain .json backup files) is still located in documents with the latest back up being 04-12-2025. When I try doing a restore going to documents, selecting the 4-12-2025 .json, nothing happens. Of course any bookmarks that have been saved since are erased as well.

Is there a solution for this? Please let me know.

Mozilla Firefox began to crash all the time; crashes happen almost every ten minutes, and it happens with every site. It still lasts about for several weeks. I tried to reinstall Firefox; I updated my drivers for my computer; I cleared cash and history in the settings; I tried to delete some files from Firefox's folder. All these things did not help. The crashes may happen with any site, and it can happen any time. I have no problem with memory shortage. My system consists of Ryzen 7 5800x, Radeon RX 7800 XT and G.Skill Flare X (for AMD) DDR4 2x16Gb.

When trying to print something using Firefox it automatically wants to print 2 copies, despite refreshing, rebooting, reinstalling and checking browser settings. This issue does not occur with other web browsers such as Microsoft Edge.

I have several hundred saved passwords in Firefox. Some go back to 2016. Is there a way to take the list of urls exported from Firefox to see if they are still valid?

When watching a HDR video on Firefox on Mac (in this case, a Mac Mini M4 running Sequoia) - freshly installed, connected to an AOC QHD HDR monitor via USB-C->Displayport cable, the video appears overexposed with large patches of white making the video unwatchable. This applies to all HDR video on Youtube.

Watching the same video on Safari presents no such issues - HDR video plays as expected.

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the address bar and says that the connection is not secure.

I checked other browsers (Edge, Chrome, & Brave) and all show a secure connection. So this only happens in the Firefox browser (v141.0). I'm using Windows 10 64bit.

Has anyone else had this issue? Any suggestions on how to fix?

The form is how my clients order on my website (no financial info is entered on the form, just data), and I fear that if they are using Firefox and see it's "not secure" they will leave.

So, this has been going on for a while in multiple devices.

If for some reason the network that I'm connected to loses connection to the internet and I connect to another network that has internet access Firefox fails to recognize that there is internet access from another network. The only way to get Firefox back online is to close it and open it again, losing any work that was being carried out.

This happens with multiple devices on different networks

¿how do you get Firefox to understand that there is internet access from another network? (like when switching from wifi to a cabled connection)

I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hamburger menu to go to my passwords and I noticed that it said "Account disconnected" at the top. I figured this was the issue, so I clicked it to log in. After going through the forgot password steps, I got logged in to Mozilla. Firefox then prompted me if I wanted to save that password and I clicked yes. I then went to the password manager and the only one listed was the Mozilla password that I just saved. After some digging, I found there was a logins.json.corrupt file in the profile folder. I tried renaming it to logins.json but that does not work. I tried viewing the corrupt file, but it was not legible.

Is there any way to recover the passwords or are they gone for good?

Sending this using Safari because Firefox is totally messed up. Firefox 115.24.0esr (64-bit) OSX 10.13.6 High Sierra 2011 Mac Power Book (MPB) with 16 GB RAM. Verizon DSL line, download speed tests from 10-14 Gb/sec but Latency is always 400-900+ msec. No way to measure Jitter with speedtests that will run on my older system, or Bufferbloat now that DSLreports has gone dark.

I want a tool that will allow me to see all the attempts to connect, and packets/traffic, to see it its my old computer going bad, Firefox, the wireless or wired connection to the DSL modem/router, or the DLS modem/router itself, such as a problem with reaching the Domain Name Server (DNS) etc.

I can access the DSL modem/router in the browser, but there isn't much documentation. Its made by Actiontec but customized firmware for Verizon.

The problem persists whether I am using wifi or an Ethernet cable.

My wifes 2010 MBP computer with 8GB RAM using about 6.4GB, running High Sierra and Firefox 115.24.0 (esr) seems not to have the problem at all.

Firefox will show something in the lower left corner, "connecting to..." or "loading..." etc. It can stall with either status.

Search engines would be StartPage or DuckDuckgo. With DDgo, sometimes it just spins forever, but if I click on the URL bar, it drops down another line with the same URL and "--Visit" appended. Sometimes that will load, but seems random.

Some URLs / links open in a few seconds, some spin forever.

I first called Verizon Tech support on May22 about problems (see full exchange of repeated calls & new trouble tickets below). I think, IIRC, this happens to be shortly after I upgraded my Firefox version. They have admitted to PINGs not returning, packet loss, no excuse for the Latency.

I do have a lot of pages/tabs open; Activity Monitor says my memory use is about 14GB, but the Memory Pressure stays low in the green. I also run Thunderbird, TextEdit, maybe Adobe Reader and Excel. But even when I close everything else, the non-loading issue persists. When I shut down Firefox, the memory pressure can go into the red and take a very long time (so I always shut down all other apps first). A recent shutdown stalled & I ended up losing many open pages/tabs, but even the slimmed down load has the same problem.

I have shut off the AddOn NoScript, but the problem persists.

FILE: verizon DSL tech support WED 21MAY25 glacially slow web page connection

800-837-4966 AGENT DSL tech support

failing the PING reset my IP address still fails PING

trouble ticket MDHM03KR7A

2-3 working days for networking team to resolve

THUR 22MAY25 call back from networking guy. they raised the speed to 13.4 but latency still 28, he says should be 15 max. Asked him to optimize by reducing download speed. will call back later or tomorrow.

I am unable to sign into the iCloud web page on Firefox. I can sign in on Microsoft Edge, or on the Safari browser on my phone, so this is clearly a Firefox specific problem. When I try to sign in, the page skips the option that verifies my identity and goes straight to a message saying "Failed to verify your identity, Try again" without allowing the verification to occur. The verification would occur if the page would allow it to, as it does in the other browsers I mentioned. This was working fine last time I logged in a few days ago, so this is a new problem. I could switch over to Edge, but would prefer to use Firefox, if I can. Please help me. Thank you.