Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut
Open

no respond from Thunderbird (bug2071123)

Thunderbird App crash
Mapenzi replied 1 hari yang lalu
josef.hoesl
josef.hoesl

When starting thunderbird, the program cannot find my e-mails and does not respond. It is frozen. deinstallation and new installation did not help. The version i do not know because I cannot open the menue.

When starting thunderbird, the program cannot find my e-mails and does not respond. It is frozen. deinstallation and new installation did not help. The version i do not know because I cannot open the menue.

Diperbarui oleh Wayne Mery pada

Semua Balasan (5)

Mapenzi
Mapenzi
  • 25 Kontributor Teratas

Please show a screen shot of the Thunderbird main window on startup.

josef.hoesl
josef.hoesl Pemilik pertanyaan

Here the screen shot

Wayne Mery
Wayne Mery
  • Moderator
  • 10 Kontributor Teratas

Likely https://bugzilla.mozilla.org/show_bug.cgi?id=2071123 which has a patch. It will take some time for this to reach a release.

Wayne Mery
Wayne Mery
  • Moderator
  • 10 Kontributor Teratas

Find your version number at Help > About

Mapenzi
Mapenzi
  • 25 Kontributor Teratas

First test to do: try to start Thunderbird in 'troubleshoot mode' https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Press the shift key and launch Thunderbird. Your problem might appear even in troubleshoot mode but maybe menus will react.... Can you tick any of your numerous message tabs in order to display their contents or are they unresponsive, too?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.