Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Profile Randomly Inaccessible

  • 2 balas
  • 1 memiliki masalah ini
  • 172 kunjungan
  • Balasan terakhir oleh robert_phan
  • Terselesaikan

robert_phan
robert_phan

I opened up Firefox just now to find that my two profiles currently in use are completely inaccessible. I was faced with a "Create Profile" dialogue that launched me into a brand new profile with none of my settings, keybinds, cookies, extensions, anything. Despite this, I know for a fact that my old profiles are *still* there. As you can see my profile folders are right there, with all their data intact as far as I can tell from inspecting their contents, yet they are not accessible from the about:profiles.

Please help me. What is happening with the profile manager? How do I access those old profiles?

I opened up Firefox just now to find that my two profiles currently in use are completely inaccessible. I was faced with a "Create Profile" dialogue that launched me into a brand new profile with none of my settings, keybinds, cookies, extensions, anything. Despite this, I know for a fact that my old profiles are *still* there. As you can see my profile folders are right there, with all their data intact as far as I can tell from inspecting their contents, yet they are not accessible from the about:profiles. Please help me. What is happening with the profile manager? How do I access those old profiles?
Lampiran tangkapan layar

Solusi terpilih

Vexi said
Hello! This sometimes happens when you customize Firefox or downgrade it to an older version. You can fix this by going to your profile folder in Explorer (like in the screenshot you attached) and opening the file conpatibility.ini. Edit the file in Notepad so that where it says LastVersion= you write the version number of Firefox you are using. I hope this helps! Vexi

I had fixed my issue through another method by reinstalling Firefox and doing a bunch of copy and pasting with my profiles around, so I'm no longer in need of this solution. Thanks a lot for your reply.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (2)

Vexi
Vexi

Hello! This sometimes happens when you customize Firefox or downgrade it to an older version. You can fix this by going to your profile folder in Explorer (like in the screenshot you attached) and opening the file conpatibility.ini. Edit the file in Notepad so that where it says LastVersion= you write the version number of Firefox you are using.

I hope this helps!

Vexi

robert_phan
robert_phan Pemilik pertanyaan

Solusi Terpilih

Vexi said
Hello! This sometimes happens when you customize Firefox or downgrade it to an older version. You can fix this by going to your profile folder in Explorer (like in the screenshot you attached) and opening the file conpatibility.ini. Edit the file in Notepad so that where it says LastVersion= you write the version number of Firefox you are using. I hope this helps! Vexi

I had fixed my issue through another method by reinstalling Firefox and doing a bunch of copy and pasting with my profiles around, so I'm no longer in need of this solution. Thanks a lot for your reply.