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Can receive mail but not send mail

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  • Balasan terakhir oleh christ1

Sidiana
Sidiana

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct.

I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue.

I don't know what to do anymore.

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct. I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue. I don't know what to do anymore.

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christ1
christ1
  • Top 25 Contributor
  • Moderator

Does this sound similar? https://support.mozilla.org/en-US/questions/1370885

Then you'll need to talk to Spectrum.

Diperbarui oleh christ1 pada

Sidiana
Sidiana Pemilik pertanyaan

Nope, I'm not receiving any error messages. The mail just won't send. Also I'm not with charter, but Spectrum who purchased Time Warner.

Sidiana
Sidiana Pemilik pertanyaan

Oh... and I did talk to Spectrum. They said that the problem was with Thunderbird.

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.