Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Note that your System Details List shows multiple Flash plugins.

1. Shockwave Flash 11.8 r800
2. Shockwave Flash 11.6 r602

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32).

• (32 bit Windows) C:\Windows\System32\Macromed\Flash\
• (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can find the latest Flash player versions for Firefox on this page.

• http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

• http://deletemalware.blogspot.com/2013/01/remove-snap-do.html

You need to uninstall Snap Do from control panel first. It might come with some sort of shareware or use unclear name. Adwcleaner should detect it as well. Reseting Firefox might not help if Snap Do remains in PC.