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When I try to do bank payments throught one bank I get to where you confirm and the page goes grey and nothing happens.

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longviewnz
longviewnz

On a certain bank site when making payments you go through the process setting them up and then when you go to confirm payment the banks screen goes grey. I use the same format for other banks. help please.

On a certain bank site when making payments you go through the process setting them up and then when you go to confirm payment the banks screen goes grey. I use the same format for other banks. help please.

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Denys
Denys
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Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
  6. Finally, if creating a new profile hasn't helped, please check if the issue persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
    • If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
    • If it doesn't, that's a compatibility issue. Please report it on WebCompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.
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