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Shopping sites often freeze Firefox

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andshilpa
andshilpa

Hi Community,

Whenever I am shopping online on my Macbook (MacOS Sierra 15.7.2) Firefox will begin to freeze and then hang on the checkout page. I notice this happens most often with Shop/Shopify websites. Can someone help? This behavior seemed to begin this year about 6 months ago. I end up having to go Safari and reload my page, find the items again, and then I can check out. So problem is something about Firefox and my machine.

Thank you,

SAnd

Hi Community, Whenever I am shopping online on my Macbook (MacOS Sierra 15.7.2) Firefox will begin to freeze and then hang on the checkout page. I notice this happens most often with Shop/Shopify websites. Can someone help? This behavior seemed to begin this year about 6 months ago. I end up having to go Safari and reload my page, find the items again, and then I can check out. So problem is something about Firefox and my machine. Thank you, SAnd

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Denys
Denys
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Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve your issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If not, please follow the steps from this article to troubleshoot further.

Did it help? Looking forward to your update!

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