Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

cant download from microsoft store

jertigger2222
jertigger2222

I try to download from microsoft store, I get this message

The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (ms-windows-store) isn’t associated with any program or is not allowed in this context. 

   You might need to install other software to open this address.
I try to download from microsoft store, I get this message The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (ms-windows-store) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address.

Wšě wotmołwy (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Hi jertigger2222, could you take a look at the following preference:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box in the page, type or paste ms-w and pause while the list is filtered

(3) If the network.protocol-handler.external.ms-windows-store preference is bolded and has a value of false, double-click it to restore the default value of true

The goal is either to get the ms-windows-store: URL to launch directly into the Windows 10 Store app, or at least to give you a choice of how to handle it.