Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Can't sign on to primary account email

  • 2 wotmołwje
  • 1 ma tutón problem
  • 246 napohladow
  • Poslednja wotmołwa wot CinnamonG
  • Archiwowany

CinnamonG
CinnamonG

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

Wšě wotmołwy (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Can't sign in to the Firefox account using your old (primary) email address and then change the primary email address on the settings page?

In case of issues try to log in to the Firefox Account via this website.

CinnamonG
CinnamonG Prašer

No because Firefox sends a verification message to the email address which I no longer have access to