Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više
Open

30-day refund

Firefox Računi
James je odgovorio/la prije 3 tjedna
Francisco Pasqual
Francisco Pasqual

Hi,

I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago).

My e-mail is [redacted] @gmail.com and user is francisco.pasqual.

Thanks,

Hi, I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago). My e-mail is [redacted] @gmail.com and user is francisco.pasqual. Thanks,

Izmjenjeno od James

Svi odgovori (1)

James
James
  • Moderator
  • Najboljih 10 doprinositelja

On https://www.mozilla.org/products/vpn/download/ is shows the minimum macOS version needed is macOS 13.0 or later.

https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form link can also be found at top at Ask a Question > Mozilla VPN as you posted this thread in desktop Firefox section.

Postavi pitanje

Za odgovaranje na poruke moraš se prijaviti na tvoj račun. Postavi novo pitanje, ako još nemaš račun.