Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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If this is within thirty days then see https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form link is also found at top at Ask a Question > Mozilla VPN.

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