Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

[v56+] Type about:preferences#general<enter> in the address bar. Under fonts and colors, press the Advanced button. Scroll to the bottom, turn on Allow Web Sites To Choose Their Own.

Under fonts and colors, press the Colors button and check the settings.

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Thanks, just saw this now. I tried the fonts and colors as well as Start In Troubleshoot(Safe) Mode and the screen is still blank.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Type about:profiles<enter> in the address bar.

Tried the above and screen is unchanged. I was able to create a new profile but the other weird thing is when a window pops up (creating a new profile) it isn't visible. Below is the same google doc from before but I added a couple screenshots: one showing the pop up window blank, and a second showing a new tab with suggested sites appearing as normal but then being blank once I click on them.

https://docs.google.com/document/d/15wbDxK16sbGMDdsmWjuGjZ-w3mF9o2YvEGwiOSFsPtc/edit?usp=sharing

I appreciate your time, thanks

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Thank you so much, starting the computer in safe mode worked.

You said if the problem goes away with the computer in safe mode then the problem is with one of the other programs. Is this something that would be really difficult to figure out?/ Do you think it's something I should worry about?

Thanks

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

You said if the problem goes away with the computer in safe mode then the problem is with one of the other programs . . .

As a test, disable your protection programs.

Ok thanks