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Ajiyayyu

I can't update Fiefox since update 10.o1 or 10.02. Every time I try to I get the same message, "7 - ZIP File is missing" I don't know how or where to correct this problem. I'd really appreciate any help that corrects this problem. Thanks sovery much,

Firefox
cor-el replied
toddsmom
toddsmom

Missing "7-Zip File"

Hello, 

    I haven't been able to update Firefox since 10.01 or 10.02 because every time I try I get the same message the "7-ZIP File" is missing. Then the update fails. I've submitted this problem to Mozilla Firefox and, got an immediate reply of " they are researching your problem". 
    Well, you can tell how long that has been. Is there anything I can do, or any where I can go to get the file I need? 
    Any constructive help would be very much appreciated! I'm not sure If I'll ever be able to find where this is located. But I do appreciate help just the same.
Missing "7-Zip File" Hello, I haven't been able to update Firefox since 10.01 or 10.02 because every time I try I get the same message the "7-ZIP File" is missing. Then the update fails. I've submitted this problem to Mozilla Firefox and, got an immediate reply of " they are researching your problem". Well, you can tell how long that has been. Is there anything I can do, or any where I can go to get the file I need? Any constructive help would be very much appreciated! I'm not sure If I'll ever be able to find where this is located. But I do appreciate help just the same.

All Replies (2)

Matt_G
Matt_G

Hi toddsmom,

There is some troubleshooting information in the Update Firefox to the latest release Knowledge Base article. You might want to take a look.

The easiest approach though might be to just install a fresh copy of Firefox. Even though I don't anticipate any issues, you should follow the steps in Manually back up and restore Firefox profile data just in case something goes wrong. That way you won't have to worry about losing any of your bookmarks or personal information.

Hopefully this helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Disable your anti-virus software temporarily to see if that makes installing work.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.